Privacy Policy

Bilbx is a receipt-vault mobile app for iOS and Android, operated by Fairgo Logistics (ABN 94 279 467 365)(“we”, “us”, “our”). Bilbx helps users scan, store, search, and manage receipts; track warranties, return windows, and tax-related purchases; and stay on top of purchase-related actions.

We respect your privacy and are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and the choices you have.

Account information

When you create an account, we may collect your email address, authentication provider details (such as Google or Apple sign-in identifiers), and a unique user ID.

Receipt data

Bilbx stores the receipt content you choose to capture or upload. This may include receipt images or PDFs, merchant and store names, purchase dates, totals, tax categories, line items, notes, warranty details, return windows, reminders, OCR-extracted text, and AI-extracted details stored in structured formats.

Device and app information

We may collect basic device information such as device type, operating system version, and app version. Where you submit a support request or diagnostic report, additional technical details may be included.

Preferences

We store your in-app preferences, including notification settings, reminder timing, and tax-mode preferences.

Support and feedback

If you contact us for support or submit feedback through the app, we collect the content of your message and any contact details you provide.

Permissions

Bilbx may request access to your device’s camera, photo library or files, and notification permissions. These permissions are used only for the features you choose to use, such as scanning receipts or receiving reminders.

We use the information we collect to:

• Create and manage your receipt vault and account
• Process receipts using OCR and AI to extract details automatically
• Sync your receipt data across your devices
• Track returns, warranties, tax-related records, reminders, and purchase actions
• Send local notifications and optional email reminders where you have enabled them
• Improve the reliability, security, and functionality of the app
• Respond to your support requests, feedback, and enquiries
• Prevent abuse and protect user accounts

When you choose to scan or upload a receipt, Bilbx uses OCR and AI to help turn that receipt into searchable, structured data. The data processed may include the receipt image or PDF, OCR-extracted text, merchant and store names, purchase dates, totals, taxes, line items, notes that appear on the receipt, and related metadata needed to process the receipt.

Bilbx uses Google Cloud Vertex AI, including Google Gemini models available through Vertex AI, to extract structured receipt details. We send receipt content to Google Cloud only for the purpose of processing the receipt and returning extracted receipt fields to Bilbx. We do not sell your receipt data, and we do not permit Google to use your receipt data to train or fine-tune AI models for Google or other customers.

Before receipt content is sent to Google Cloud Vertex AI, the app asks for your permission or requires an action from you that clearly starts AI receipt processing, such as choosing to scan, upload, or process a receipt with AI. If you do not want receipt content processed by Vertex AI, do not use AI receipt scanning or AI receipt extraction features.

Bilbx uses trusted third-party service providers to deliver core app functionality. These may include:

• Firebase Authentication — for secure account sign-in
• Firebase Storage — for storing receipt images and files
• Firebase Data Connect and related Google Cloud/Firebase infrastructure — for data storage and syncing
• Google Sign-In and Sign in with Apple — for authentication
• Google ML Kit / OCR — for on-device and cloud-based text recognition
• Google Cloud Vertex AI, including Google Gemini models available through Vertex AI — for extracting structured receipt details from receipt images, PDFs, and text you choose to process with AI
• Support and feedback tooling — where you submit messages to us

These providers process information only as necessary to provide the app, secure accounts, store data, process receipts, and support users. Each provider operates under its own privacy policy and terms.

For Vertex AI, Google Cloud states in its service terms that it will not use customer data to train or fine-tune AI/ML models without the customer’s prior permission or instruction. Google Cloud may process data to provide, secure, monitor, and maintain the service, including limited abuse monitoring and service reliability functions. We rely on Google Cloud’s enterprise data processing, security, and contractual commitments to provide protection that is the same as, or substantially equivalent to, the protections described in this policy.

Some of the third-party cloud and AI service providers we use may process or store information on servers located outside Australia. Where personal information is disclosed to an overseas recipient, Fairgo Logistics takes reasonable steps to ensure that the overseas recipient handles your information in accordance with the Australian Privacy Principles, as required by the Privacy Act 1988 (Cth).

We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

• Secure authentication and access controls
• Encrypted data transport (TLS/HTTPS)
• Cloud security controls provided by our infrastructure providers
• Limiting access to user data to authorised systems and personnel

No method of electronic storage or transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your receipt data and account information for as long as your account is active or as needed to provide the service. You can delete individual receipts at any time within the app.

If you wish to delete your account and associated data, you may request this by contacting us at the details below. Please note that some information may be retained for a limited period in backups, audit logs, or where required by law or legitimate business purposes.

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, out-of-date, incomplete, or misleading. To make a request, please contact us using the details at the end of this policy.

If you have a concern or complaint about how we handle your personal information, please contact us at the details below. We will acknowledge your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Bilbx is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under this age, we will take steps to delete it promptly.

We will only send you marketing communications where permitted by applicable Australian law. You can opt out of marketing communications at any time by following the unsubscribe instructions included in the message or by contacting us directly.

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or how we handle your personal information, please contact us: